Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Discovering online library resources: Where can I get help?

Live Chat

Live Chat is available 9 am to 5 pm Monday to Friday.

chat loading...

WiFi tips

If you are using a Bodleian Libraries reader PC, a quick search PC in a Bodleian library, or are connected to Bodleian Libraries WiFi then you can access e-resources.

 

If you are using EDUROAM your access to e-resources will be as if you are off campus. This is because this is a worldwide wifi service for higher education institutions, so it is not specific to Oxford and our subscriptions - visitors to Oxford can also use EDUROAM and are expected to access e-resources through their home institution subscriptions.

OWL visitor WiFi is also considered off campus.

Off campus access means that you will be prompted to log in with your Single Sign On (SSO) when you select an e-resource through SOLO, the A-Z journals and databases lists, or through Google Scholar or Worldcat.

Alternative you can use the University VPN service.

 

Troubleshooting access problems

Some remote access issues can be resolved by clearing cache in your browser via settings (https://www.refreshyourcache.com/en/home/)

Try using a private/incognito tab (which ignores cache and cookies); or try a different browser.

Occasionally VPN may interfere with authentication, so try switching it off.

Access to a resource might be broken or a subscription may have lapsed. We can check, email reader.services@bodleian.ox.ac.uk.

If I want to know more, who do I ask?

Library staff can advise on relevant e-resources and how to use them. See this list of subject specialists.

If you are not sure who to ask, start with reader.services@bodleian.ox.ac.uk